Help & FAQs

Have a Question? 

The best way to get an answer is by contacting our friendly customer support team at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am - 4:30 pm or email help@nassaucandy.com.

 

Creating an account

How do I create an account?

Creating an account is easy. Click the “Create an Account” link located in the top right section of any page.  

Once you submit your information, you will receive an email confirming that we have received it. We will review the submitted information within 24 hours (M-F).  This email address will be the primary method of contact, so please use an email address that you check often.

If you do not receive an email confirmation please check your junk mailbox.  If the email confirmation is not in your inbox or junk mail folder, please contact us at help@nassaucandy.com or call 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am – 4:30 pm. 

After you have confirmed your email address (by clicking the “confirm email” link contained in the email), your registration information will be reviewed by a Nassau Candy customer support team member.  (Please allow up to 1 business day.)

Once Nassau Candy customer support has confirmed your account, you will have full access to the features and functions of the site.

 

I am already a Nassau Candy customer.  Do I still need to create an account on the website?

Yes.  You still need to “Create an Account” by clicking the link located in the top right section of any page.  Once you submit your registration information on the site, it will be reviewed and you will receive a welcome email with all details you will need to shop on our site.


Can I make changes to my account information on the website? 

No.  You must contact customer support for changes to your account information. For your safety and security we do not store or display account information on nassaucandy.com

Call us at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA)  Monday - Friday 8:30 am - 4:30 pm or email help@nassaucandy.com


I am not a retailer.  How do I purchase your products?

Please email us at sales@nassaucandy.com and we will be happy to provide you with a local retail outlet where you can purchase your favorite Nassau Candy products. 

 

I have completed the registration but cannot add an item to my cart.  Why?

Please allow up to 1 business day to receive our welcome email confirming your online account has been activated.  At that time you will have full access to all of the site’s features. 

 

Staying in touch

How do I get on your email list?

To add your name to our email list simply enter your email address in the lower right corner on any page of the site. Once signed up you will be able to choose the frequency and types of emails you receive from us.


Does Nassau Candy have a catalog?

Yes.  To request a catalog click here https://www.nassaucandy.com/site/catalogs

You may also download our seasonal catalogs. Click here https://www.nassaucandy.com/site/catalogs

 

Shipping questions

How is my order being shipped?

Delivering your order with care is our top priority. 

For locations within our local shipping zone your order will arrive on your next scheduled delivery day via a Nassau Candy refrigerated truck.

For locations outside our local shipping zone, our team will review your order and select the best shipping method to ensure the most efficient transit times and freight cost. In warm climates we will provide optimum protection from the elements to ensure your products arrive in excellent condition.

Because every account has a dedicated representative to oversee that each order is handled in the most efficient way possible, your web order will be reviewed and shipping will be confirmed by that representative.   

How do I change my shipping address or shipping method?

Your preferred shipping method and address(es) can be discussed and changed with our customer support team at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA)  Monday - Friday 8:30 am – 4:30 pm or email help@nassaucandy.com. For your safety and security, we do not store or display your account information on NassauCandy.com

Do you ship internationally?

Yes.  We ship both nationally & internationally.  For more information email sales@nassaucandy.com

 

Ordering questions

Can I make changes to my order?

Once an online order has been placed, if changes are necessary, you must immediately (within 1 hour) email us at sales@nassaucandy.com.  Please include your order confirmation number, account name  and clear directions of your changes.   You may also call us within 1 business hour at  1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) . 

If your order is still in a pending state we will be happy to make changes.

I haven’t received an order confirmation email.

Please add sales@nassaucandy.com to your contact list to ensure timely delivery of our messages.

If you have checked your junk email folder and spam folder and still have not received your order confirmation, please phone your sales representative or customer service at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA)  Monday - Friday 8:30 am - 4:30 pm or email help@nassaucandy.com

 

Payment questions

Why can’t I see or change my payment method?

For your safety and security, your payment method and other account details are not stored or displayed on nassaucandy.com.  

 

How do I change my payment method?

To update your account information, including method of payment, please phone your customer support representative at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am - 4:30 pm or email help@nassaucandy.com

 

What forms of payment are accepted?

We accept payment by credit card (Visa, Mastercard, Discover) and wire transfer. If you would like to be considered for terms, please discuss this with your customer support representative.

Please click here for a downloadable PDF of our credit application.

 

Do I need a resale certificate?

If your shipping address is in NY, NJ CT, PA, FL, MI, TX or CA, we need to collect a resale certificate from you.  Please click below for your applicable certificate, fill it out and email to sales@nassaucandy.com or fax to 516.433.9100

CA Resale Certificate

CT Resale Certificate

FL Resale Certificate

PA Resale Certificate

MI Resale Certificate

NY Resale Certificate

NJ Resale Certificate

TX Resale Certificate

 

Troubleshooting

Technical questions

Please direct all questions about the site or any technical difficulties to  help@nassaucandy.com

Browser questions

If you are having trouble viewing the site, please make sure you are using the latest version of your browser.

Cookies questions

Please see our Terms of Use  for detailed cookies information.

Lost password question

If you have lost your password, please click here https://www.nassaucandy.com/customer/account/forgotpassword

Site Safety and Security

Please see our Terms of Use (needs to link directly to the terms of use) for detailed safety and security information.

 

How do I contact a Nassau Candy buyer to distribute my product?

If you would like to submit a product or product line to our buyers, please email:

For Dry Gourmet Food: GourmetFoodBuyers@nassaucandy.com

For Perishables: PerishableBuyers@nassaucandy.com

For Confections: ConfectionaryBuyers@nassaucandy.com

For Nuts, Fruit & Mixes:  NutBuyers@nassaucandy.com

 In the body of your email please include as much of the following information as possible: 

  • Brand Name:
  • Brand Website:
  • Distributor Pricing:
  • MSRP:
  • Minimum Order Requirement:
  • Pallet Configurations:
  • Product Shelf Life:
  • Our Guaranteed Shelf Life Upon Delivery:
  • Distributors carrying the brand:
  • Key retailers carrying the brand.  How is the brand distributed to these retailers (direct or through a distributor)? 
  • What do the products retail for at these locations?
  • Amount of time the brand has been on the market:
  • Key selling points of the brand: (Organic, Gluten Free, Fair Trade, Country of Origin, etc.)
  • Product ranking: (Both numerically and as a percentage of sales)
  • Department the brand performs best in a store: (deli counter, check-out, display rack, etc.)
  • Main competitors in the market:

 

Questions about Trade Shows:

Please email sales@nassaucandy.com